How can we help?

Email support

contact@galerago.com

We typically respond within 24 hours.

How do I book a ride?

Open the app, set your pickup location on the map, choose your destination, and tap Book. A nearby driver will be matched and you can track them in real time.

Can I schedule a ride in advance?

Yes. When booking, select 'Schedule' and choose your preferred date and time. Great for ferry connections and early port pickups.

How is the fare calculated?

Fares are based on distance and vehicle type. An estimate is shown before you confirm the booking. The final fare may vary slightly based on the actual route taken.

What do I do if my driver didn't show up?

Use the in-app support button on your booking screen to report the issue, or email us directly. We'll investigate and process any refund if applicable.

How do I become a driver?

Download the Galera Go Driver app and register. Our team will review your documents and vehicle details. Approved drivers receive access within 1–3 business days.

How do drivers receive their earnings?

Driver earnings are tracked in the Driver app dashboard. Payouts are processed according to the current payout schedule — details are available in the Driver app settings.

How do I delete my account?

Email contact@galerago.com with the subject "Delete my account" from your registered email address. We will process your request within 7 business days.